Help center
How can we help?
Signed-in customers get a full searchable help desk from their dashboard. Here are answers to the most common questions, wherever you're starting from.
Bookings & rescheduling
Free cancellation up to 2 hours before your scheduled slot. Reschedule anytime from My Bookings.
Payments & invoices
You’re only charged once a quote is accepted, and funds release to the pro after the job is complete.
Trust & verification
Every professional passes an identity and background check, plus license checks for regulated trades.
Account & disputes
Message the professional first for most issues. If it doesn’t resolve, our team can step in directly.
Still stuck?
Check the FAQ for quick answers, or reach our support team directly.